Physiotherapy in New South Wales & Queensland

No. For private or self-funded appointments, anyone can book directly with a CAHC Physiotherapist — no GP referral is required, and you can book online or by phone today. However, a GP referral is required if you wish to access Medicare-funded sessions under a Chronic Disease Management (CDM) plan, or if you are accessing Physiotherapy through DVA, WorkCover, or CTP. For a CDM plan, your GP will assess your eligibility (generally, a chronic condition lasting or expected to last six months or more), prepare the plan, and provide a referral letter — bring this to your first CAHC appointment. If you are unsure which pathway applies to you, our front-desk team can guide you when you call.

Physiotherapy fees at CAHC vary depending on your funding stream. For self-funded appointments, please call your nearest clinic or visit our website to confirm current private fees. If you hold a Medicare CDM plan referral from your GP, a Medicare rebate applies to each eligible session — rebate amounts are subject to change, so confirm current rates with your GP or the clinic. If you have private health insurance with Extras cover, CAHC offers on-the-spot HICAPS claiming; your rebate is applied immediately and you pay only the gap, if any — confirm your specific rebate amount with your fund before attending. For approved WorkCover and CTP claims, there is no upfront cost to the patient — CAHC’s Free Insurance Claims Advisory handles all insurer paperwork on your behalf.

The number of sessions that may be beneficial varies from person to person and depends on the nature of your condition, your goals, and how you respond to treatment. Your Physiotherapist will discuss an expected management plan — including an indicative session frequency and duration — at your first appointment, and will review this with you as your progress unfolds. CAHC Physiotherapists tailor management plans to individual needs; we will not prescribe unnecessary appointments.

Yes, in certain circumstances. Medicare covers Physiotherapy under a Chronic Disease Management (CDM) plan, which your GP can initiate if you have a chronic condition that has lasted or is expected to last six months or more. Under a CDM plan, Medicare subsidises up to 5 allied health sessions per calendar year — Physiotherapy is one of the eligible disciplines. You will need a current CDM plan referral from your GP to access this rebate at CAHC. Rebate amounts are subject to change — confirm current rates with your GP or the clinic.

Physiotherapy may be funded through your NDIS plan under the Capacity Building — Improved Daily Living budget. Eligibility depends on your individual NDIS plan goals — speak with your support coordinator or contact us to confirm. CAHC accepts both plan-managed and NDIA-managed funding, and home visits are available for NDIS participants who are unable to travel to a clinic. For full details on NDIS Physiotherapy and all nine allied health disciplines available under NDIS at CAHC, please visit our NDIS page.

Yes. CAHC provides home visit and mobile Physiotherapy services across NSW and QLD for patients who are unable to attend a clinic — including NDIS participants, aged care and Support at Home clients, post-surgical patients, and patients with mobility limitations. Home visits are available from several of our clinic locations. Please contact your nearest clinic or visit our Home Visits page and Mobile Physiotherapy page to confirm coverage in your area.

CAHC’s Physiotherapy team includes practitioners who speak Vietnamese, Mandarin, Cantonese, Korean, and Laotian. Language availability varies by clinic location, so when booking please mention your preferred language and our team will match you with an appropriate practitioner where possible. For patients whose preferred language is not directly covered by our team, CAHC also utilises the TIS National interpreter service to support appointments.

You can book a CAHC Physiotherapy appointment online via our website’s booking widget, by phone to your nearest clinic, or by walking in during opening hours. Some CAHC clinics use the Nookal booking system (JT Physio-branded locations including Campbelltown) and others use PracSuite — the booking button on each location page will direct you to the correct system for that clinic. If you are unsure which clinic to book with, or which funding pathway applies to your situation, our front-desk team is happy to help — simply call your nearest location or submit a callback request via our Contact page.

For your first appointment, please bring: a referral letter from your GP (required for Medicare CDM, WorkCover, CTP, and DVA appointments; not required for private bookings); your Medicare card; your private health fund card if applicable; any relevant imaging or scans such as X-rays, MRI, or ultrasound reports; and a list of your current medications. Please also wear or bring comfortable clothing that gives your Physiotherapist easy access to the area being assessed.

Yes. CAHC is a SIRA-registered provider and is well-practised in managing Physiotherapy for both WorkCover (workplace injury) and CTP (motor vehicle accident) claims in NSW. Our Free Insurance Claims Advisory service handles all insurer correspondence and paperwork on your behalf — there is no upfront cost for patients with approved claims, and you do not need to manage communication with the insurer yourself. For full details on the WorkCover process, visit our Workers Compensation page. For CTP motor vehicle accident rehabilitation, visit our CTP page.

Yes. Physiotherapy is commonly incorporated into chronic pain management plans as part of a broader, multidisciplinary approach. At CAHC, Physiotherapy for chronic pain may be complemented by Exercise Physiology, Psychology, Occupational Therapy, or other disciplines available within the same network — your treating team will work together to support your goals. If you have a chronic condition lasting six months or more, your GP may be able to refer you under a CDM plan, which provides Medicare rebates for eligible allied health sessions. Rebate amounts are subject to change — confirm current rates with your GP or the clinic. If your symptoms relate to an underlying medical diagnosis, please ensure you are also under the care of your GP.

Not necessarily. Physiotherapists and Exercise Physiologists (EPs) are complementary but distinct disciplines, and the right starting point depends on your individual situation. Physiotherapy is typically most appropriate for acute injuries, post-surgical rehabilitation, and pain management — conditions where hands-on assessment and manual therapy are often central to the management plan. Exercise Physiology, on the other hand, focuses on long-term chronic disease management (such as diabetes, cardiac conditions, and obesity), cancer rehabilitation, and sustained conditioning programs. Many patients at CAHC see both a Physiotherapist and an Exercise Physiologist over the course of their care — often simultaneously, under a coordinated plan. CAHC has both disciplines available at most locations, and our team can advise you on the best starting point for your needs. For more information, visit our Exercise Physiology page.