About Complete Allied Health Care:
Complete Allied Health Care provides exceptional, personalised allied health services to the local community. As part of a growing multi-state network, we offer a range of services including Physiotherapy, Chiropractic, Exercise Physiology, Occupational Therapy, Psychology, Speech Pathology, Dietetics, Podiatry, and Massage Therapy in a friendly and collaborative environment.
The Role:
We are seeking a full-time Practice Manager for our Southwest and Western Sydney locations.
Responsibilities include:
• Review and monitor systems, processes, and procedures and recognise and implement changes and improvements as necessary.
• Maintain awareness of current and introduced legislation ensuring the business is compliant with statutory regulation and regulatory obligations.
• Drive a strong culture of safety, respect, and quality that permeates all aspect of Practice operations.
• Effective, positive supervision and Leadership of Team Members to ensure the smooth running of practice functions including and not limited to rosters, stocks/equipment ordering and accounts reconciliation.
• Coordinate recruitment, interviews, orientation, on-boarding, departing processes for Team Members including the timely relaying of information to relevant departments including the updating of all relevant spreadsheets and providing access to software and applications.
• Supervision and training of Administrations, Lead Administrations and their roles including utilisation of competency log and periodic performance reviews.
• Carry out and attend regular in-person and virtual Team Member meetings at various sites and ensuring accurate and correct documentation and recording.
• Addressing any Team Member concerns/complaints and formulating strategies and solutions.
• Forecasting and drafting of Team Members working schedules and Site timetables in accordance with allocated budget.
• Liaising with external third parties when required.
• Organise the renewal, maintenance and tracking of company policies and Team Members’ relevant registration.
• Assisting in new site setup including roster internet, electricity, phone systems, HICAPS and insurance policies.
• Providing Executive Support to Management and Directors.
• Travelling is required to different practice locations.
What We Offer:
• Multi-state, market-leading, non-corporate and non-franchised organisation
• Full-time permanent position offering stability and work-life balance
• Attractive above market remuneration
• Career progression and opportunities to be part of the Senior Management Team
• Supportive, fun and collaborative environment
• Professional development funding
• Complimentary gym access across all locations
• Company vehicle for site visits
• Salary sacrifice for motor vehicle
• Health fund corporate discount
• Opportunities to attend educational, social, organisation and charity events
About You:
• Minimum of 2-3 years’ experience within Leadership and Management, especially prior experience in operating clinics and managing small teams
• Qualification in Business Administration highly regarded, yet not essential
• Organised Team player who is willing to adapt, learn and improve
• Commitment to exceptional customer service and patient care
• Excellent interpersonal, communication and writing skills
• Ability to identify areas for improvement and implement changes
• Coachable and open to feedback
• Entrepreneurial aspirations
• Valid police check and working with children check
• Current drivers license and own vehicle
• Cultural awareness and foreign language capabilities an advantage
How to Apply:
If you are passionate about making a significant impact in a collaborative and progressive environment with ample career and personal growth opportunities, please email your application to us. For further enquiries, contact us at 0478 818 364 or email recruitment@completeahc.com.au.
Visit our website: www.completeahc.com.au
Employer questions:
• Your application will include the following questions:
• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a practice manager?
• How many years of people management experience do you have?
• Do you have experience in administration?
• Do you have customer service experience?
• Do you have a current Police Check (National Police Certificate) for employment?
