Position: NDIS & HCP Administration
Location: Canley Heights, NSW
Job Type: Full-Time
We are seeking a dedicated and organised Administrator with experience in the NDIS and HCP to join our team. If you thrive in a fast-paced environment, have exceptional organizational skills, and are passionate about making a difference in the lives of others, we’d love to hear from you!
About Complete Allied Health Care:
Complete Allied Health Care offers exceptional personalised allied health services to the local community. We are part of a growing multi-state network of allied health centres that incorporate Physiotherapy, Chiropractic, Exercise Physiology, Occupational Therapy, Psychology, Speech Pathology, Dietetics, Podiatry and Massage Therapy services within a friendly and collaborative environment.
The Role:
- Manage all NDIS administrative tasks, including appointment scheduling and billing.
- Respond promptly to inquiries from support coordinators, case managers, and participants via email.
- Coordinate appointments with participants, ensuring bookings are confirmed via email to all relevant parties. Liaise with site admin/providers to resolve any booking issues and reschedule if necessary.
- Follow up on budgets with support coordinators or case managers for new referrals, ensuring all funding details are accurate and complete.
- Calculate and allocate budgets across various services, ensuring alignment with the NDIS Price Guide and proper classification of support items and categories.
- Draft budget proposals and obtain approvals from support coordinators.
- Prepare service agreements for participants and create service bookings in the NDIS portal for NDIA (Agency-Managed) participants.
- Monitor and process potential NDIS or HCP referrals from providers, assisting with applications and conducting follow-ups as needed.
- Audit and maintain records of inactive cases. Engage with providers or participants to resolve issues and facilitate re-bookings if necessary.
- Follow up with providers on Comprehensive Reports for plan reviews. Contact support coordinators and participants to re-engage services, updating budgets to reflect new NDIS plans.
- Collaborate with the NDIS team to review new contracts, determine service rates, and create billing codes in the Nookal system.
- Generate and update invoices, ensuring billing codes are accurate and making corrections as required.
What We Offer:
- Full time casual position with transition to full time permanent position.
- Full support and training provided.
- Excellent platform to learn, explore and to work closely with other administrative staff, marketing team, management as well as allied health professionals.
- Working together with an energetic and vibrant team within a supportive and friendly environment.
About You:
- Organised team player who is willing to adapt, learn and innovate.
- Coachable and open to feedback.
- Excellent interpersonal, communication and strong customer service skills.
- A strong attention to detail.
- Ability to empathise with patients.
Skills and Experience:
- Proficient Computer literacy – able to easily learn and use MS Office and online systems.
- Previous skills in using medical and allied health software.
- Previous experience in allied health or demonstrated understanding of NDIS administration an advantage.
- Cultural awareness and foreign language capabilities an advantage.
- Essential to have drivers license and own vehicle.
If you believe you will make a strong asset to our company and are looking for full-time employment with the potential to grow within our organisation, please email your application, or contact us at 0478 818 364 for any enquiries.
