5 Easy Steps for WorkCover Claim Application in QLD

1. Injured at Work:
   Employees who sustain a work-related injury in Queensland are entitled to receive support under WorkCover Queensland. We at Complete Allied Health Care understand that it can be stressful and confusing at times to navigate the system as an injured worker. Our friendly and experienced staff are trained not only to educate and guide you but can also assist in getting you in touch with the appropriate health professionals, such as Physiotherapist, Exercise Physiologist, Psychologist, Occupational Therapist and Podiatrist.
   
   
2. Report to your employer/injury manager:
   You should notify your employer about your work-related injury as soon as possible and complete an incident report if it is available. Make sure to provide details about the date, time, location, and circumstances of the incident.
   
   
3. Medical Review:
   This could involve getting first aid treatment, going to a GP, or going to the hospital depending on the severity of your injury. Obtain a work capacity certificate from your GP. If you go to a hospital with a work-related injury, the hospital will automatically send your work capacity certificate to WorkCover and they will contact you via SMS to see if you want to make a claim. If you are unsure about where to visit regarding to worker’s compensation matter, feel free to contact one of our clinics.
   
   
4. Complete and submit a claim form:
   Gather your personal information such as Tax File Number declaration, bank details (BSB, account number and account name for weekly compensation or reimbursement purposes), your employer’s name and location. Gather information about your injury, including details about how and when it happened. Notify your employer/manager about the claim and lodge your claim at https://www.worksafe.qld.gov.au/.
   
   
5. Physiotherapy Treatment:
   Once you have received claim number from your employer’s insurer. You may entitle up to 6 physiotherapy sessions which are pre-approved by the insurance. If you require further treatment, our physiotherapy team will submit request form to your employer’s insurer. Our friendly staff can assist you in finding a physiotherapy clinic that’s close and convenient to you.

What can Physiotherapy do for you?

• Symptoms management
• Improve range of motion
• Improve muscle strength
• Improve functional capacity with tailored home exercise program
• Post-operation rehabilitation
• Posture correction
• Manual handling techniques and advice
• Prevent recurrence of similar injury
• Rebuild your confidence from your injury and safely return to work

Our experienced Physios can address common physical Work-Related Injuries:

• Neck strain
• Shoulder impingement or bursitis
• Rotator cuffs strain
• Tennis/Golfer’s elbow
• Carpal Tunnel Syndrome
• Low back strain
• Sciatica
• Knee ACL or Meniscus injury
• Calf muscles strain
• Ankle sprain
• Fracture Management
  

What do you bring to see physio:

• Claim number and insurance details
• WorkCover medical certificate, relevant radiological scans, GP referral letter
• Your employer/injury managers’ contact detail

Workplace Assessment and Return to work program:

Rehabilitation consultant can also be involved in your rehabilitation to facilitate a smooth recovery. They can conduct a workplace assessment to identify any risk factors contributing to ongoing or recurrent injury. The team will provide professional advice to improve work ergonomics and will liaise with your insurer to request any suitable equipment.

Our Physiotherapist and the Occupational Therapist will work closely with your GP, injury manager, and insurer to develop an individualised return-to-work program. The goal is to facilitate better communication with all treatment providers and minimise chance of any aggravation once you return to work.